Terms and Conditions of Service
Introduction:
The Following terms and conditions apply to the group travel services offered by The Travel Tribe and form the basis of your contract with The Travel Tribe ("we", "us", “The Travel Tribe”, “The Travel Tribe Collective” "our") through its website or other channels Please read them carefully as they set out our respective rights and obligations. By using the Services, you agree to be bound by these Terms and we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Eligibility:
The Services are intended for individuals who are 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
Booking and Payment:
All bookings for the Services must be made through the Company's website or other authorized channels. A deposit may be required, and the balance must be paid in full at least 60 days before the start of the trip. If you book within 90 days of the trip, the full amount must be paid at the time of booking. The Company reserves the right to cancel your booking if payment is not received in full. You will be charged cancellation charges shown in Section "Changes and Cancellations" depending on the date we reasonably treat your booking as canceled.
Passport and visa requirements:
The passport and visa requirements for the trips we offer may change and you must check the up-to-date position in good time before departure. A new passport usually takes approximately 2 to 6 weeks in different countries to obtain.
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Health:
You are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to provide this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you.
If any such information is shown to be not communicated, materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in section "Changes and Cancellations" will apply and we will not be responsible for any costs or expenses incurred as a result.
It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure at the country of your residence, arrival and departure. Health requirements and recommendations are subject to change, and you must check the up-to-date position in good time before departure.
Travel Insurance:
It is essential that you purchase travel insurance to protect against unexpected events such as trip cancellations, medical emergencies, and other unforeseen circumstances. We are not responsible for any loss or damage resulting from your failure to purchase travel insurance. Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
Special requests:
Please advise us of any special requests prior to making your booking. Where possible, we will endeavor to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied (where it is possible to give this) where it is important to you.
If any such information is shown to be not communicated, materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in section "Changes and Cancellations" will apply and we will not be responsible for any costs or expenses incurred as a result.
Changes and Cancellations:
We make reservations with our suppliers on your behalf for all the services that would need to be rendered before the trip is launched, hence the bookings made require immediate full payment. If, for any reason, the payment (including any surcharge where applicable) is not received by the due date, we reserve the right to treat the booking as canceled by you.
You may request changes to your booking up to 60 days before the start of the trip. Any such changes are subject to availability and may incur additional fees. If you need to cancel your booking, the following cancellation fees will apply:
Refund Policy:
No Refund on initial deposit- 25% of cost of trip
More than 60 days before the start of the trip: refund of 75% of the total cost of trip - Minus Initial deposit (25% of cost of trip) and transaction fees
Less than 60 days before the start of the trip: NO REFUND
Cancellation of bookings by you must be notified to us by letter or email by the party leader as soon as possible. Your notice of cancellation will only be effective when it is received in writing by us.
Period before departure within which written notification of cancellation is received by us: 60 days or more
The price quoted for any trip covers the cost of the planning, the organization and carrying out of the trip, including group equipment, supplies, accommodation, administration and staff, except for the following, for which then you must be responsible: vaccination fees, travel insurance, cost of travel to and from the start / return point of your trip including your international flights, cost of passport and visas, personal meals and snacks, personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description and/or invoice.
The Company reserves the right to cancel a trip at any time for any reason, in which case you will be offered a full refund. We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
You may transfer your place to someone else (introduced by you) if you are prevented from traveling, provided we are notified not less than 60 days before departure and subject to the practicality of changing certain bookings made in your name. All costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result must be paid before the transfer can be affected. Any overdue balance payment must also be received.
Changes to your confirmed trip may be considered depending on practicalities and availability, but there might be a cost associated with these changes. We do not charge an amendment fee for doing so and will only pass on any extra costs involved in providing additional or alternative services which are incurred or imposed by any of our suppliers. A change of holiday/trip dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation charges will apply. Changes may result in the recalculation of the price where, for example, the basis on which the price of the original trip was calculated has changed.
The itinerary is a guide to which we will attempt to adhere, but it may be necessary to alter this at short notice as a result of circumstances or events outside our control such as adverse weather or road conditions or any of those amounting to force majeure (see section 9), or due to the operating conditions imposed by owners and operators of accommodation, facilities and transport. Your itinerary will, however, be the same in content as far as is reasonably possible, unless circumstances beyond our control make this impossible. Should weather conditions involve you in extra costs such as accommodation, transportation and meals, these will be borne by mutual agreement between us.
Changes and cancellation by us:
As referred to above, we may have to make changes to and correct errors in advertised and confirmed details and also cancel confirmed bookings which we must reserve the right to do. Please note, our trips may require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular trip has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no less than 14 days prior to departure.
Most changes are minor. Occasionally, we have to make a "significant change". A significant change is a change made before departure which we can reasonably be expected to have a major effect on your trip. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options: -
(For significant changes) accepting the changed arrangements; or purchasing an alternative trip from us, of a similar standard to that originally booked if available. We will offer you at least one alternative trip of equivalent or higher standard for which you will not be asked to pay any more than the price of the original trip. If this trip is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the trip that we specifically offer you, you may choose any of our other available trips at that point in time, but you must pay the applicable price of any such trip. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper.
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will, where appropriate, pay you the reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above-mentioned choices can be accepted where:
we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control such as force majeure, the consequences of which we could not have avoided even with all due care; or
where applicable, we have to cancel because the minimum number of bookings necessary for us to operate your trip has not been reached (see above).
No compensation will be payable, and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.
Very rarely, we may be forced by "force majeure" (see section Our Responsibility) to change or terminate your trip after departure but before the scheduled end of your time away. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Our Responsibility:
The Company will use reasonable efforts to ensure that the services are provided as described, but it does not guarantee the accuracy or completeness of any information or services provided. The Company is not responsible for any errors or omissions, or for any loss or damage arising from your reliance on the Services. In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, adverse weather conditions, fire and all similar events outside our control. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure".
The Company is not responsible for any loss or damage resulting from acts of God, war, terrorism, government actions, weather, strikes, or other events beyond its control (force majeure).
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services which any supplier (including any of the regional companies) agrees to provide or arrange for you where we have not agreed to provide or arrange these services as part of our contract. Such additional services will include any activities which do not form part of your contracted trip arrangements which a supplier agrees to provide or arrange for you while you are away. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Many of your trip arrangements are provided by regional companies. These companies are separate legal entities and are not subsidiaries of or otherwise legally connected with us other than as suppliers of services included in your trip. They operate entirely independently of The Travel Tribe Co and have their own terms and conditions.
We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
your act(s) and/or omission(s); or
the act(s) and/or omission(s) of a third party not connected with the provision of your trip and which were unforeseeable or unavoidable; or
'force majeure' as defined above.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the USA which would have applied had those services been provided in the USA. The exception to this is where the claim concerns the absence of a safety feature which might lead a reasonable participant to refuse to take the trip in question.
Indemnification:
You agree to indemnify and hold the Company, its affiliates, and their respective officers, directors, employees, and agents, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Services, your violation of these Terms, or your violation of any rights of another.
Delays, behavior, damage and complaints:
Delays: We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Depending on the circumstances, if you are flying with any carrier, the airline may be required to pay you compensation and/or refund the cost of your flight and/or provide you with accommodation and/or refreshments in the event of a significant delay or cancellation. However, we have no liability to make any such payments to you and you must pursue the airline or other transport operator concerned for any payment which may be due. Please remember that it is your responsibility to ensure you arrive at the departure location for your chosen tour, all costs associated with this are therefore your sole responsibility. This is even the case where we assist you in making any necessary additional arrangements where, for example, your flights were delayed, and you missed your transfer with us.
The Foreign and Commonwealth Offices of each country usually publishes regularly updated travel information on its website, which you are recommended to consult before booking and in good time before departure. Please search and know these for your home country.
Conditions of suppliers: Suppliers, including transport operators, provide their services in accordance with their own terms and conditions. These terms may limit or exclude their liability to you in the event of death, personal injury, delay or loss / damage of personal possessions. We have no say in these, as they are independent of Girls Wander Co.
While the trip is in progress, all decisions are made by The Travel Tribe staff or staff employed by our regional companies, and you must act in accordance with all reasonable instructions you are given. The team leader, trip guide or other member of our staff or staff employed by our regional companies may withdraw you from the trip at any time if they are of the reasonable opinion that your continued presence is prejudicing or is likely to prejudice the good order, discipline, safety or successful operation of the trip or the safety or wellbeing of any individual participant(s) or other third party or if you break any law or regulation of any country where the trip takes place.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you behave in such a way as to cause or be likely to cause danger, upset or distress to our staff or to any third party or damage to property, we are entitled, without prior notice, to terminate your trip.
We or staff employed by the regional The Travel Tribe partner companies are entitled to withdraw you from a trip in the above circumstances where the information provided by you proves to be materially inaccurate or incomplete. Where you are withdrawn, you will be required to leave the trip immediately and we will have no further responsibility towards you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the withdrawal. You will in addition have to indemnify us against any loss or expense that may be incurred as a result of your actions.
You accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
Complaints. In the unlikely event that you have any reason to complain or experience any problems with your trip whilst away, you must immediately inform your trip guide or our local agent (if we have one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our trip guide / local agent and the supplier as soon as possible. If any complaint or problem is not resolved to your satisfaction by the trip guide, local agent or supplier, you must contact us using the contact details we have provided you, giving us full details and a contact number. Until we know about a complaint or problem, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 14 days of the end of your trip giving your full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. In the unlikely event you have a complaint which we cannot amicably resolve, you may, as an alternative to bringing a claim in the courts, use the independent resolution scheme. This scheme enables a dispute to be resolved on documents alone with limited liability for costs.
Governing Law:
These Terms and your use of the Services will be governed by and construed in accordance with the US law (and no other) without giving effect to any principles of conflicts of law.: We both agree that US law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim") except as set out below. We both also agree that any claim (and whether or not involving any personal injury) which arises between us must be dealt with by the courts of the US.
Our website
The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) at the time of booking.
Overseas standards:
It is the requirements and standards of the country in which any services which make up your trip are provided which apply to those services and not those of the USA. As a general rule, these requirements and standards will not be the same as the USA and may often be lower.
Miscellaneous:
These Terms constitute the entire agreement between you and the Company regarding the use of the Services. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum.